CompTIA A+ Core 2 Question A-33

Peter, a user, states he is unable to use his Android phone after updating the OS. Peter is in a hurry and would like a quick solution that would most likely fix the issue. Which of the following methods can the technician use?

A. Initiate a factory reset
B. Perform a hard reset
C. Remove the MicroSD card
D. Rollback the OS update

Correct Answer: B