CompTIA A+ Question A-95

While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked?

A. Look around the area for hints at what the password might be.
B. Find the user and have them enter their password.
C. Use third party software to bypass the prompt.
D. Try random passwords until it is accepted.

Correct Answer: B

The best way to get the PC unlocked is to find the user and have him/her enter the password. You don’t want to break the password while performing system maintenance because it is unethical.