CompTIA A+ 220-1001 Question A-90

A user is having a problem with printing a specific document type. The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints. Which of the following should a technician do FIRST in troubleshooting the problem?

A. Stop and restart the PC print spooler service.
B. Verify the user is sending the document to the correct printer queue.
C. Have each user send the same document to the correct printer queue.
D. Stop and restart the print server queues, and then have the user resend the document.

Correct Answer: B