CompTIA A+ 220-1001 Question A-89

Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic printer under Devices and Printers. Which of the following should the technician do NEXT?

A. Reboot the computer into safe mode and try to print a test page
B. Download the correct drivers from the manufacturer’s website and install them
C. Unplug the USB cable from the printer and try another USB slot on the PC
D. Set the printer as the default within the device properties

Correct Answer: B