Which of the following charging and data ports has a non-directional connector?

A. Micro-USB
B. Mini-USB
C. USB-A
D. USB-C

Show Answer

Which of the following is designed to function BEST in harsh lighting conditions?

A. Large tablet
B. E-reader
C. Smart watch
D. Virtual reality headset

Show Answer

A technician is replacing the LCD panel in a laptop. Which of the following components is MOST likely to be damaged accidentally during the repair?

A. Bezel
B. Hinge
C. Motherboard
D. Digitizer

Show Answer

Whenever a user’s machine is turned on, a black screen appears prompting the user for an administrative password. The technician has no such password on file for this machine. Which of the following steps should the technician take to resolve this issue?

A. Press and hold the CPU power button for five seconds, and then power back on.
B. Disconnect and reconnect the internal hard drive.
C. Remove the CMOS battery and reinsert it after ten seconds.
D. Remove the motherboard and place it back into the machine after ten minutes.

Show Answer

A user wants to print a large job on both the front and back sides of the paper. Which of the following settings should the technician advise the user to change in the printer settings?

A. Collate
B. Orientation
C. Duplex
D. Transparency

Show Answer

A printer stops working in the billing department and cannot be repaired. A new printer has been ordered and a technician is tasked with allowing other users to print to the billing manager’s printer until the new printer arrives. The manager’s printer is currently used via USB connection, and there are no network jacks available for use. Which of the following is the BEST way for the technician to allow access to the printer?

A. Create a share on the manager’s computer and give the users rights to the share.
B. Install the printer on the users’ desktops and point it to the IP address of the manager’s computer.
C. Purchase a wireless printer so the users can access the printer via network.
D. Provide flash drives to the users so they can transfer data to the manager’s computer for printing.

Show Answer

A customer accidentally drops a laptop while it is charging. The next day, the customer notices the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on and calls a technician to investigate. The technician confirms the laptop will not turn on even though it is connected to the power adapter. Which of the following components is the MOST likely cause of this behavior?

A. Power adapter
B. Battery
C. DC jack
D. Hard drive

Show Answer

An office has a network that has all computers connected to two switches. The switches are connected with a fiber cable. The computers and switches are all located in the same building. Which of the following network types does this describe?

A. WAN
B. PAN
C. LAN
D. MAN

Show Answer

A user has reported application connectivity problems to the network administrator. The network administrator knows there have been firewall configuration changes recently by a security vendor and believes the issue could be related to a port being closed on the firewall. Which of the following should the network administrator do NEXT?

A. See if the same application fails on another workstation
B. Go into the firewall and open the port
C. Verify system functionality on the user’s workstation
D. Document the issue for future reference

Show Answer

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

A. POST code beeps
B. Distended capacitors
C. Continuous reboots
D. Wrong BIOS time

Show Answer